KeyBank Licensed Relationship Manager - Anacortes in Anacortes, Washington

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist. Key's application process for teller position(s) require that you complete our Virtual Job Tryout (VJT), which is an interactive experience via the Internet that takes approximately 30 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT. ESSENTIAL JOB FUNCTIONS The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include: Primary Teller Functions * Accept and accurately process all financial service transactions * Maintain responsibility for cash drawer and follow proper balancing procedures * Act as a resource to identify and resolve client servicing issues * Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker Build Client Rapport * Provide excellent client service to all KeyBank clients * Where problem resolution is required, take thorough information from the client and get back to them in a timely manner * Ensure a confident tone that reassures the client we will follow up with resolution * Greet and welcome every client as they enter the branch; acknowledge by name, if known * Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools * Participate in client appreciation events * Address client issues or concerns; engage branch management when needed to provide full solutions for clients * Help create and establish a business relationship between the Banker and the client * Coordinate time between Banker and client for business meetings as necessary * Engage the Lead Teller and or Banker when faced with complex client account issues * Answer the phone within the Branch professionally, promptly, and pleasantly In addition to the competencies specific to the Teller role, all Key employees are expected to exhibit Key s Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration, Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key s HR Online system. KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled Employer's Job# 33483BR Please visit job URL for more informat