Georgia Employer TECHNICIAN - OPERATIONS in Alpharetta, Georgia
Technician - OperationsID:16811Location:Alpharetta GA (Mega/Metro) - 11620 Great Oaks WayAlternate Location(s):Alpharetta GA (Mega/Metro) - 11620 Great Oaks WayOur Vision is to be the IT solutions provider of choice to ensure the availability of our customers' business operations. Do you want to make a difference in one of the world's leading IT services companies? Sungard Availability Services offers careers that combine the independence of working in a small entrepreneurial environment with the depth of resources of a Fortune 500 technology company.At Sungard Availability Services, we provide operations support to organizations that need to ensure business viability by keeping mission critical information and applications up and running. With the recent launch of our Enterprise Cloud Services, Sungard continues to invest in new technologies to stay in the foreground of technology innovations that solve business challenges.Unlike other companies that offer individual technology services, Sungard Availability Services is focused on providing responsive and integrated disaster recovery, managed services, IT consulting and business continuity management software solutions, to help organizations keep critical technology and applications available.At Sungard Availability Services, we know that people our people are our greatest assets; we work hard to develop our employees and rely on them to make wise choices. The result is a challenging and rewarding work environment that fosters growth and encourages professional development. That's why over 3000 dedicated professionals chose Sungard Availability Services as their place of employment.DescriptionTitle: Technician - OperationsJob Type: PermanentLocation: Alpharetta-GAShift: 12:00 AM - 12:00 PM Saturday and Sunday, 12:00 AM - 8:00 AM Monday to Tuesday, plus (temporary) alternating weeks of Wednesday 12:00 AM - 8:00 AMAbout the Position:The Operations Technician will be a part of the Managed Services segment of Sungard Availability Services, which handles colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise-levels. In this Operations role, one will interface directly with the customer on a daily basis and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem-solving capabilities and self-reliance.About You:You are a hardworking, competitive type that is driven to succeed.Self-starter with a reputation for being an effective change agent. Let's not go overboard with cliches.).You should be Self-motivated and a Quick learner.Easily assume responsibility, work with minimum supervision.Competent and reliable professional, committed to top quality work.Possess excellent communication and interpersonal skills.A team player who works well with others.Highly adaptable at learning and understanding new procedures and techniques.Responsibilities:Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.Assist with building Windows-based operating systems and device configurations.Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.Assist Sungard Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.Provide on-site customer service to clients while working within the data center.Provide on-site vendor support for maintenance, break/fix, and/or upgrades.Understand and follow defined standard operating procedures.Understand the data center's infrastructure components and supporting tool set.Respond to and update tickets in... For full info follow application link.SunGard AS is an equal opportunity employer.