Randstad Call Center Senior Representative Inbound in Alpharetta, Georgia

Call Center Senior Representative Inbound

job details:

  • location:Alpharetta, GA

  • salary:$17 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_711419

  • questions:jasmine.mosby@randstadusa.com678-297-0127

job description

Call Center Senior Representative Inbound

Randstads preferred client in the Alpharetta, Ga area is seeking several Senior level Customer Service Representatives. This opportunity is temporary to permanent for the right candidate dependent upon experience and qualifications with hourly wage of $17. As the first point of contact for customers, they are focused on delivering world class customer service. The purpose of this role is to provide professional and timely service by directing customers to the correct technical or clinical resource. If this sounds like you, please read the responsibilities and skills desired by our client below:

Call Center is operational 24 hours 7 days a week

Talent interested in position must have open availability

Responsibilities:

-Provides a high level of customer service via telephone to internal and external customers.

-Take a proactive role in personally owning the customer support experience

-Provides initial response for Tier 2 technical support, Parts Id and Clinical support teams

-Provides clarification of customers request and/ or problems

-Investigates customer needs by asking probing questions

  • Timely escalation of customer satisfaction and product issues as required

-Performs self-monitoring of individual calls to ensure customer needs are met

-Works with the Credit and Parts departments to ensure products(s) are scheduled and shipped per customer requests.

-Expedites orders as necessary

-Uses knowledge, tools, and applications to provide customer solutions

-Responsible for verification of, and correct documentation relating to external customers request for service

-Understands the relationship between individual performance and customer expectations

-Proactive observation of service processes resulting in enhanced customer experience

-Ability to adapt to change or unfamiliar situations in a dynamic setting

Working hours: 8:00 AM - 5:00 PM

Skills:

-PC skills

-SAP experience preferred-Problem solving skills and resourcefulness

-Timely and successful completion of assigned projects

-Participates in cross functional activity (as needed)

-Fulfills all designated training requirements

-Monthly training compliance

Education:

High School

Experience:

Experienced

Qualifications:

Education:

High School

Experienced

-Successful candidates will have:

-PC skills

-Associates degree preferred (but not required)

-Healthcare industry experience and/or medical terminology a plus

-3 years customer service experience in a call center environment

-Healthcare industry experience and/or medical terminology a plus

-Ability to Multitask

-SAP experience preferred

Training class is scheduled to begin in January 2019

Candidates interested in assignment must have open availability

Call Center is 24/7, schedule will be based on clients need After training

Training class schedule is 8am-5pm, Monday - Friday.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.