Stryker IS Sr. Manager, Client Engineering in Allendale, New Jersey
The IS Sr. Manager, Client Engineering will design and run end user-based technologies across the global Stryker enterprise. This includes device management, virtual and physical client management, mobile technology, printer and peripherals. They should excel in management of operational, financial, and talent metrics. The role encompasses managing direct reports, vendors, the support ecosystem, relationships with support teams, and communications with global users.
Success in this position will be achieved by developing and implementing a comprehensive plan to transform end user-based technologies to achieve business outcomes by improving the user experience and instilling precision in the design and deployment of technology. Differentiation of solutions based on user personas and business requirements is essential. Key responsibilities include:
Ensure service excellent and discipline across all Stryker divisions through team management, engineering, monitoring, support model, continuous improvement, and embracing the Voice of the Customer.
Factor in Stryker’s long-term business objectives and future technical needs, as well as industry developments to drive technology to provide value to the company and enhance the user experience.
Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans.
Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives.
Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors.
Ensure support and operational management of client and mobility technology.
Work across multiple IT groups to ensure platforms and services are integrated and efficiently operated.
As a member of the End User Services team, lead and support cross-functional assignments.
Lead research and make recommendations to improve our computing environment.
Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and End User experience.
Minimum Qualifications & Experience:
BS in Computer Science or equivalent education required.
Microsoft, Mobility and any relevant technical training / certifications are a plus.
ITIL certification strongly desired.
Minimum of 10 years managerial and 10 years of hands on experience in designing and maintaining client-based technologies and platforms.
Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is required.
Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology.
Experience in global environment, Life Sciences, Converged networking, and Project Management are strong plus.
Cross Group Collaboration, Strong Communication Skills and Relationship Management.
Mac experience helpful.
Excellent interpersonal and communication skills required.
Demonstrated ability to build trusting relationships, excel at teamwork, and lead change.
Strong analytical skills to define strategic direction on the basis of incomplete data.
Strong process discipline and attention to detail.
Work From Home: No
Travel Percentage: Up to 25%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com