DaVita Lead Site Administrator in Albuquerque, New Mexico

Full time Opportunity for a Lead Site Administrator, Roma Location

Overview of Position: Responsible for serving as operational lead as directed. Supports Director by assisting other Site Administrators in assigned Clinic or Service Line in the daily operations, administrative functions, personnel and revenue/expense tracking of assigned clinic(s) and/or site(s). Ensures continuity and quality of care for all services provided within the assigned Clinic and/or Service Line. Adheres to policies, procedures and regulations to ensure compliance and patient safety; develops and revises department policies, procedures, and protocols. Participation in compliance and other important training is a condition of employment. Supports operational processes, quality improvement activities, training, and projects as requested.

Site Administrator Competencies:

  • Patient Relations: Meets patient and patient family needs; takes responsibility for a patient’s safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

  • Developing Others: Plans and supports the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

  • Leadership Disposition: Demonstrates the traits, inclinations, and dispositions that characterize successful leaders; exhibits behavior styles that meet the demands of the leader role.

  • Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently.

Essential Functions:

  • Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies. Delegates’ staffs effectively; demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately.

  • Develops strategies and goals for team that align with DaVita Medical Group’s strategic direction.

  • Participate in key decision making regarding overall planning, work redesign, and staff development associated with implementing changes in patient care delivery.

  • Develop plans and make recommendations relative to organizational and departmental operations such as organizational structure, space and layout, equipment use, work flow, and staffing.

  • Models exemplary internal and external customer service through timely investigation, feedback, resolution and documentation of customer complaints.

  • Meets Budget (Operating & Capital) for assigned areas.

  • Responsible for the daily monitoring of charge capture patient encounters, co-payment collections, accounts payable/receivable, denials, cash collections and credit/refunds within assigned clinic and other clinics as needed. Assist Clinic/Site Management Team on process improvements regarding revenue related activities.

  • Works closely with Director to ensure sound fiscal and business performance within assigned clinic and other clinics as directed.

  • Assist other clinics as needed with minimizing and monitoring overtime, clinic expense, and reviewing appropriate coverage. Research questions and implement directives from support departments (revenue cycle, coding, facilities, materials management, health and safety, people services) to support operational team.

  • Ensures staff and leadership training and development programs are implemented, monitored and enforced in compliance with organizational initiatives and regulatory requirements. Develops opportunities for personal and professional goal achievement for self and assigned staff. Work with other clinics as needed to ensure organizational initiatives are carried out timely.

  • Works closely as part of Clinic/Site Management Team to align processes and clinic outcomes with company strategic plan and organizational objectives

  • Mentors and trains current and new Site Administrators.

  • Assist with and research patient complaints that require escalation from other clinics. Audits patient dismissals before sending to Directors ensuring completeness of request.

  • Supports assigned clinic or site specific Site Administrators with employee decisions to include the hiring process, coaching and mentoring employees, and employee relations issues, etc.

  • Supports Director with the following: eliminating/minimizing overtime, KPI’s, various provider issues, miscellaneous outreach visits/follow up; training of other staff to include EHR, organizational development, coding, etc.

  • Works with Directors on projects as assigned.

  • Assist with PCC Lead, MA/Nursing, Operations meetings and meet and greets as appropriate.

  • Other duties as assigned.

Education: Minimum: Bachelor’s Degree in healthcare or business related field.

Experience: Required - Required – 2 years’ experience as a Site Administrator or Clinic Manager or related experience.

Desired: Managed Care experience; related experience in technical or specialty areas assigned

Knowledge, Skills, Abilities: Ability to communicate effectively; ability to analyze and interpret data; ability to plan, develop and coordinate multiple projects.

Desirable: Knowledge of professional billing and various healthcare requirements including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process.

Strong financial acumen with intermediate spreadsheet/excel skills.

DaVita Medical Group is one of the nation’s leading medical groups and is a national medical group with operations in New Mexico, Nevada, Colorado, Florida, California and Washington. It is an exciting time to join DaVita Medical Group NM as we blaze new trails in coordinated care, setting the new standard in New Mexico for compassionate, cost-effective, high quality healthcare.

If you’re looking to make a difference with a large, financially stable, well-recognized medical group, DaVita Medical Group may be the employer for you.

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.