John Q Hammons Banquet Captain in Albuquerque, New Mexico

About Us

Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of84 hotelsin 30 stateslicensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business:Perseverance, Respect, Service, and Teamwork.

Position Description

Job Purpose:

To plan the serving details for banquets, receptions, and other social functions.

Job Responsibilities:

  • Display good customer relation skills and take initiative to greet guests in a friendly manner.

  • Guide, direct, and motivate subordinates — Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Requisition additional help as required by banquet schedule.

  • Direct setting up of tables, and decorations.

  • Plan the serving order and orchestrates its completion in a timely, quiet and courteous manner.

  • Direct wait staff and set up staff. Train all set up and wait staff. Ensure that waiters and waitresses are ready to serve meal when it is prepared.

  • Take the initiative to greet guests in a friendly and warm manner and ensure all needs are met.

  • Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.

  • Aid in the operation of the banquet department.

  • Ensure proper banquet check control.

  • Actively participate in room set up and service.

  • Inventory equipment.

  • Display awareness and compliance with security, safety, emergency and energy procedures.

  • Relieve banquet manager and operate the department.

  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.

  • Ensure uniform and appearance is clean and professional.

  • Other duties as assigned.

Job Skills:

  • Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

  • Perform a variety of activities, changing activities frequently and sometimes without notice.

  • Plan and carry out an activity, such as a card party or dance.

  • Plan the work of others.

Job Qualifications:


  • High School Diploma or equivalent preferred.


  • Minimum six (6) months experience in banquets or catering food service.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k with immediate vesting for eligible participating associates

  • Company Hotel Travel Discounts

Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

Atrium Hospitality is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click to view EEO is the Law

Location NameAlbuquerque, NM Embassy Suites

Location Address1000 Woodward Place NE

Requisition ID2018-12664

CategoryHotel - Event Planning

ScheduleVaries- Holidays/weekends/weekdays AM/PM

Previous Experience Preferred6 Months

Employment TypeRegular Full Time

Pay Rate11.57

HotelEmbassy Suites