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Kelly Services Bilingual Customer Service Representative (Albany, OR) in Albany, Oregon

Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Bilingual Customer Service Representative located in Albany, OR. Opportunity is with an industry leading insurance company!


  • Title: Customer Service Representative\t

  • Shift: 12:00 pm - 9:00 pm (shift differential for Saturday & Sunday)\t

  • Duration : 90 days - Temp to hire!\t

  • Pay: $11.25 - $12.50/hr (based on experience)\t

  • Location: Albany, OR

Please note : This position is being recruited for out of a remote Kelly Services office, please send your resume to Katie at KATL910@kellyservices.com

Essential Responsibilities & Requirements:


  • As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets.\t

  • Verbally collect pertinent information for the customer over the phone.\t

  • Process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.\t

  • Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.\t

  • Coordinate service for customers using various providers to resolve the customers' concerns.\t

  • Settle claims according to insurance policy provisions.\t

  • Maintain and update customer account records as needed.\t

  • Forward suspected fraudulent and questionable claims to appropriate personnel.\t

  • Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.\t

  • Attend workshops, seminars, and other training sessions to maintain and update product knowledge.\t

  • Maintain professionalism with all contacts, both internal and external.\t

  • Perform other job duties as directed by supervisor.

Basic Qualifications:


  • High School Diploma or equivalent is required.\t

  • Ability to work overtime as needed\t

  • Must have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.\t

  • Solid customer service background, a positive attitude, strong communication (especially verbal).\t

  • Call center experience preferred\t

  • Must have an openness/aptitude to be a fast learner.

Why Kelly?


  • As a Kelly Services employee, you will have access to numerous perks, including:\t\t\t

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies\t\t

  • A competitive hourly pay rate with weekly checks\t\t

  • Access to newly expanded Medical Plan options\t\t

  • Online continuing education via the Kelly Learning Center\t\t

  • Several employee discounts\t\t

  • And more!\t\t

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm